Where Does My Att Replacement Phone Come From

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If y'all apply AT&T for your wireless service and your phone malfunctions, gets lost, or gets damaged, you may be able to go a replacement for picayune to no charge. If y'all bought your telephone recently and it has a technical problem, it could be covered by the manufacturer'due south warranty and you can hands send it in for a replacement. Otherwise, y'all can get your phone completely replaced if you opted for mobile insurance with AT&T and Asurion, their insurance partner. If you're covered by warranty or insurance, you'll get a replacement phone within a few days!

1
Check the warranty terms and atmospheric condition to figure out if your phone is eligible. Simply devices you bought from AT&T or an official reseller are covered by a warranty. The devices also cannot have any liquid or physical harm on them, or they will be accounted ineligible. If you lot bought your phone new, the warranty lasts for one year after the date you lot purchased it. If y'all bought the device every bit "Certified-Like-New" or "Certified Restored," then the warranty covers it for 90 days afterward y'all buy it. ^[i]
- Apple products, such every bit iPhones and iPads, can only be taken to an Apple Store or use the AppleCare warranty.
- AT&T Certified Pre-Owned phones are non covered by warranty.
- If you bought the telephone anywhere else as well AT&T, use the warranty that the manufacturer provides with your telephone.
2
Call 800-331-0500 to reach the AT&T client service line. One time you reach the support line, let them know that your phone has a malfunction or defect and that you lot'd like a replacement. Give the customer support operator your AT&T account information, which may include an electronic mail address and phone number, so they can confirm the warranty and service. The client back up operator will direct you lot on any further steps or deportment you need to accept.^[2]
- You may be able to take your phone directly into an AT&T store to make a warranty merits, merely they may not be able to replace information technology on the same twenty-four hour period.
- Be respectful while you're on the line with customer support.
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three
Wait four–6 days for the replacement phone to come in the mail. After AT&T receives your warranty merits, they volition send y'all a replacement telephone that's either the same or similar to the model that you already have. The phone you get may exist refurbished or previously owned, just it volition accept another 90-day warranty in case it'south also defective.^[3]
- Yous may also pay for expedited shipping and receive your replacement within i–2 days instead.
Tip: Y'all may need to use the SIM card, memory card, and bombardment from your old telephone on your replacement. If you aren't certain what to exercise, take your replacement and your old phone into an AT&T store and then they tin assist y'all.
4
Ship your old telephone back to AT&T inside 10 days using the provided shipping. Yous will receive return postage for your sometime phone in the package with your replacement. Put your onetime phone in the box and put on the prepaid label on the front. Take the box to the postal service office or send information technology with your regular mail service within 10 days, or else y'all'll get charged the total price of your device.^[iv]
- Use the packet tracking bachelor on the provided postage stamp label to make certain your old telephone arrives at the warranty center. If information technology doesn't, then y'all demand to make a claim with the mail.
v
Pay a fee on your next beak if your phone was deemed ineligible for warranty. If your sometime phone was covered past the warranty and didn't take other impairment, then you won't have to pay for anything. Still, if your device had damage or didn't meet the warranty requirements, yous'll encounter a bill on your side by side statement for the toll of your new telephone. Make the additional payment on your nib right away to avoid any other additional fees.^[5]
- You may exist able to negotiate with AT&T to break the fee into smaller payments across multiple bills if you aren't able to pay the charge upfront.

1
Sign up for AT&T wireless insurance within thirty days of a purchase or upgrade. AT&T offers 3 different levels of insurance that each have their ain perks and benefits. Each level of insurance will offering replacement phones if your old ane malfunctions or gets lost, stolen, or damaged. Make sure you opt in to the insurance program shortly later you buy or upgrade your phone or else you won't be eligible for insurance.^[6]
- Standard mobile insurance costs around $9 USD a month and will simply cover replacement phones.
- The AT&T Mobile Protection Pack is around $12 USD a month and too offers a tech support app and photo storage.
- The AT&T Multi-Device Protection Pack offers all services for up to 3 lines for $35 USD a month.
- If you're already enrolled in one of the insurance programs, you lot can change which level you're on at whatsoever fourth dimension.
ii
Start a merits on the AT&T and Asurion website. AT&T uses the insurance site Asurion for its coverage and replacement phones. Log onto the website and click on "Start Claim" in the eye of the screen. Type in your mobile phone number and the passcode you employ for AT&T log-ins. Fill up out the claim form in its entirety before hitting the "Submit Claim" push.^[7]
- You tin can showtime your insurance claim here: https://www.phoneclaim.com/att/.
- You must make your claim inside 60 days of when your phone gets lost or damaged. Otherwise, you may accept to pay the full price for a replacement.^[8]
- Double-check all of your information before you lot submit it just in instance you made a mistake.
- If your phone was stolen, the site may prompt you to deactivate your service for the time being.
Warning: Never file a false claim since it is considered fraud and you could go into legal trouble.
3
Wait 1–3 days for your replacement phone to come in the mail. If you filed your claim on a weekday, then you should receive your replacement phone the post-obit twenty-four hour period. If you filed your claim on the weekend, it may take ii–3 days for you to receive your replacement. In one case you receive the new phone, you can get-go using it immediately.^[ix]
- If your new phone isn't working, you may need to have it into an AT&T location to have them actuate it for yous.
4
Pay the deductible for your device on the post-obit wireless bill. The amount y'all pay for your deductible depends on what type of phone you lot have. Cheaper flip phones or non-smart devices may merely cost $25–75 USD for a deductible while newer smartphones volition price around $225–299 USD when you replace them. Pay the deductible in total during your side by side billing cycle to avoid any additional fees.^[10]
- Yous tin only make 2 insurance claims with $1,500 USD of device coverage each per yr.
- Y'all may be able to intermission the deductible into smaller payments spread out over multiple months. Talk to AT&T client support to find out your options.

Add New Question

Question

Where do I return a replacement phone?

Go back to where you got it, and simply render it. If you lot don't know where you got information technology from, observe your local ATT store, and return information technology at that place.
Question

What if my new telephone replacement has the same bug?

If your phone replacement has the same trouble, the origin of the problem is likely software related. The likelihood of getting 2 (or more) devices with the same hardware trouble is practically nil. Most Android devices are fix up to do an "automatic restore" of your previous software and settings when you sign into a new phone with your Gmail business relationship. So, if your previous problem wasn't actually hardware related, when y'all sign back in with the aforementioned Gmail account, your new phone restores your software and settings, and restores the previous problem in the process.
Question

How do I get about getting my phone fixed (broken screen)?

Try a local repair shop. These shops are sometimes able to do a screen repair in a couple of hours. If no local identify exists near you lot, effort sending your telephone in to an online repair shop.

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You lot may be able to take your phone into an AT&T location near you to run into if you're able to get a replacement as well, but they may instruct y'all to make a claim online or expect for a replacement.
If you lot have an iPhone, then you need to make warranty claims at an Apple tree Shop or a licensed Apple tree reseller.

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You volition have to buy a new phone if your erstwhile ane was out of warranty or not covered past mobile insurance.
Phones that accept liquid or physical harm are not eligible for warranty replacement, and you volition take to pay for the full cost of the device if y'all try to send information technology in.^[xi]

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